REFUND & RETURN POLICY

At Motogear, we strive to provide high-quality automotive products and excellent customer service. If you are not satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Returns & Refunds

  • Items must be returned in their original packaging, unused, and in the same condition as received.
  • Returns are accepted within 7 days from the date of delivery.
  • A valid proof of purchase is required for all returns and refunds.
  • Products damaged due to improper use, installation, or mishandling are not eligible for returns or refunds.

2. Open Box Video Requirement

  • Customers must record an open box video while unboxing the product to claim a return or refund in case of missing or incorrect items.
  • The video should clearly show the package being opened and the condition of the product inside.

3. Return Process

  • To initiate a return, contact our customer care with order details and a reason for return.
  • Our team will verify the request and provide instructions on returning the product.
  • The customer is responsible for return shipping costs unless the return is due to our error (wrong or defective product sent).

4. Refund Process

  • Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days to the original payment method.
  • Shipping charges are non-refundable.
  • If the customer changes their mind, we will deduct the processing fee, shipping fees, and other charges before refunding the amount to the original payment source.

5. Exchange Policy

  • Exchanges are allowed for defective or damaged items only.
  • In case of an exchange, we will refund the customer an amount in their store credit.
  • If you need an exchange, contact customer care within 7 days of receiving the product.

6. Non-Returnable Items

  • Customized or made-to-order products.
  • Items that have been installed or used.
  • Products without original packaging or missing accessories.

For any further assistance, please reach out to our customer care. Thank you for choosing Motogear!